Support & Maintenance
Keep your Odoo running smoothly, 24/7.
Ongoing support plans that cover bug fixes, security patches, performance optimization, and feature enhancements. Choose from flexible SLAs that fit your needs.
Our Process
System Audit
Comprehensive review of your Odoo environment and infrastructure.
SLA Agreement
Define response times, coverage hours, and escalation procedures.
Onboarding
Set up monitoring, ticketing, and communication channels.
Ongoing Support
Continuous monitoring, regular updates, and priority issue resolution.
Key Benefits
Fast Response
SLA-backed response times from 1 hour for critical issues.
Proactive Monitoring
We catch problems before your users do.
Security First
Regular patches and vulnerability assessments keep you protected.
Flexible Plans
Pay-per-ticket or monthly retainer — your choice.
What's Included
Frequently Asked Questions
What are your support hours?
Standard plans cover business hours (9 AM - 6 PM, Mon-Fri). Premium and Enterprise plans include 24/7 coverage with on-call engineers for critical issues.
How do I submit a support request?
Via our ticketing portal, email, or dedicated Slack channel. Critical issues can also be reported by phone for Premium and Enterprise plans.
Get Support Now
Tell us about your requirements and we will get back to you within 24 hours with a tailored proposal.