Odoo Support Plans
Fixed monthly retainers with dedicated hours for support and development. Transparent SLAs, no surprises.
Save 15% with annual billing.
Starter
Ideal for 1-15 users
or $424/mo billed annually
Post go-live support for small businesses with standard Odoo deployments.
- 10 support hours / month
- Bug fixes & troubleshooting
- Minor configuration changes
- User Q&A and guidance
- Email & ticket support
- 48-hour response SLA
- Monthly system health check
Professional
Ideal for 10-50 users
or $1,274/mo billed annually
Full support + development capacity for growing, customized deployments.
- 20 support + 10 dev hours / month
- Everything in Starter
- Custom module development
- Third-party integrations
- Server monitoring & patch management
- Dedicated account manager
- 24-hour response, 4-hour critical SLA
- Monthly strategy call (1 hour)
- Unused hours: 20% rollover
Enterprise
Ideal for 50+ users
or $2,974/mo billed annually
Managed Odoo operations for mission-critical, multi-entity deployments.
- 40 support + 20 dev hours / month
- Everything in Professional
- 24/7 critical issue coverage
- 4-hour response, same-day resolution SLA
- Dedicated named engineer
- Quarterly roadmap & upgrade planning
- Infrastructure management & backups
- Priority development queue
- Unused hours: 25% rollover
All plans are month-to-month. Annual billing saves 15%. Need a custom plan? Talk to us →
SLA-Backed
Guaranteed response times with financial remedies if we miss them.
Odoo 14-18
Community and Enterprise. OCA modules and custom forks supported.
Multi-Channel
Email, ticket portal, scheduled calls, and Slack for Enterprise.
Fast Onboarding
Start receiving support within 48 hours of signing up.
Detailed Plan Comparison
See exactly what is included in each plan.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Hours & Capacity | |||
| Monthly support hours | 10 | 20 | 40 |
| Monthly development hours | 10 | 20 | |
| Unused hours rollover | 20% | 25% | |
| Support & SLA | |||
| Response time (standard) | 48 hours | 24 hours | 8 hours |
| Response time (critical) | 24 hours | 4 hours | 4 hours |
| Resolution SLA (critical) | 3 business days | 1 business day | Same day |
| 24/7 critical coverage | |||
| Support channels | Email, ticket | Email, ticket, call | Email, ticket, call, Slack |
| Services Included | |||
| Bug fixes & troubleshooting | |||
| Configuration changes | Minor | Full | Full |
| Custom development | |||
| Third-party integrations | |||
| Server monitoring & patches | |||
| Infrastructure management | |||
| Database backups & DR | Monitoring | Full management | |
| Account Management | |||
| Account manager | Dedicated | Dedicated | |
| Named engineer | |||
| Monthly health report | |||
| Monthly strategy call | 1 hour | 2 hours | |
| Quarterly roadmap review | |||
| Upgrade planning & execution | |||
| Get Started | Start Professional | Contact Sales | |
Starter
Professional
Enterprise
Add-On Services
Extend any plan with these optional services.
Additional Support Hours
$55/hourExtra support hours beyond your plan allocation. Billed at the end of each month.
Additional Development Hours
$75/hourExtra development hours for custom modules, integrations, and feature work.
Odoo Version Upgrade
From $3,500Full version upgrade project (e.g., v16 to v18) with custom module porting and data migration.
Emergency On-Call
$250/incidentAfter-hours and weekend emergency support for Starter and Professional plans.
Server Setup & Hosting
From $199/monthFully managed Odoo server hosting on AWS/GCP with 99.9% uptime SLA.
Training Sessions
$150/hourLive training for end users, admins, or developers. Remote or on-site.
Looking for individual products?
Odoo modules, Shopify themes, and SaaS tools are available as one-time purchases — no subscription required.
Browse Product CatalogFrequently Asked Questions
What counts as a "support hour" vs a "development hour"?
Support hours cover bug fixes, troubleshooting, configuration changes, user guidance, and general Q&A. Development hours are for building new features, custom modules, third-party integrations, and writing new code. This separation ensures your support budget is never consumed by development work.
What happens if I use all my hours before the month ends?
We notify you when you reach 80% of your allocation. Additional hours are billed at $55/hr (support) or $75/hr (development). You can also upgrade your plan mid-month to get more included hours.
How does hour rollover work?
On Professional plans, up to 20% of unused hours roll over to the next month (capped at one month of rollover). Enterprise plans allow 25% rollover. Starter plans do not include rollover. Rolled-over hours are used first.
Can I downgrade or cancel my plan?
Plans are month-to-month with 30 days notice to cancel. You can upgrade instantly or downgrade at the end of your current billing cycle. Annual plans can be cancelled with a prorated refund after the first 3 months.
What Odoo versions do you support?
We support Odoo 14 through 18, both Community and Enterprise editions. We also support OCA modules and custom forks. Version upgrades are available as an add-on service.
Do you provide server and infrastructure management?
Enterprise plans include full infrastructure management (server monitoring, patches, backups, and disaster recovery). Professional plans include monitoring and patch management. For Starter plans, server management is available as a $199/month add-on.
How do I submit support requests?
All plans include access to our ticketing portal and email support. Professional and Enterprise plans add scheduled calls. Enterprise plans also get a dedicated Slack or Teams channel for real-time communication.
Not sure which plan is right for you?
Book a free 30-minute consultation and we will recommend the right plan based on your Odoo setup, team size, and support needs.